Customer Relationship Management
Record every sales leads.
You can record each and every single sales leads and chances and grow them into sales. It's also possible to group and control leads according to stages.
Customer detailed database
Database containing detailed records of every clients an partners is maintained. The history of customer interactions is saved.
All-in-one customer management
You can view every related documents of the client such as meetings, mobile calls, sales, purchase, contract, etc. from their record screen.
Monitor sales team performance from one screen.
You can monitor sales teams' performances, KPI specifications from one screen in real-time
Client complaints management
You can record customer complaints and control the resolution process.
Recording help center requests.
Help tickets are created from the recorded requests of client phone calls. Respondents are assigned to requests and they can record the time spent for resolution and monitor the decision making process. You can generate request resolution reports and analyze it from the recorded data.
Chatting directly with the help center representatives.
Customers can get their issues resolved by chatting with the call center representatives directly.